Frequently Asked Questions

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To reset your password, follow these simple steps:

  1. Go to the login page.
  2. Click on the “Forgot Password” link.
  3. Enter your email.
  4. Follow the instructions sent to your email for resetting your password.

If you are not receiving your password reset emails or other notification emails, your company email system may be flagging extrasavingsportal.com and not allowing delivery.

  • Step One: Check your spam folder.
  • Sept Two: Go through the necessary steps for your mail client to whitelist extrasavingsportal.com. You can find instructions for major mail clients here.
  • Step Three: Contact your IT department and request that they Whitelist the domain
  1. Log In
  2. Click “Create Order”
  3. Complete Dates & Placement Section
  4. You have three choices for how to create an offer
    • Previous Offer by Date: This allows you to search by a previous Run Date. Please note that you will not be able to edit any part of the offer. This allows for easy approvals. You will be able to upload additional artwork.
    • Previous Offer by Text/Brand: This allows you to search by a keyword. Please note that you will not be able to edit any part of the offer. This allows for easy approvals. You will be able to upload additional artwork.  TIP: Locate your previous offer in the dashboard and copy the offer text and paste in the search box.
    • New Offer Utilizing the UPC Database: This allows you to upload a CSV of UPCs (or input them manually), write the offer text, input calculations and upload art. This option will provide the most flexibility in creating an offer that best supports your product placement.

Almost all offers start with the sales price or coupon value followed by a product description, product sizes and any needed exclusions.

For price points, this would look something like this:
Step 1: 2 for $6
Step 2: 2 for $6 Product A
Step 3: 2 for $6 Product A 14-22-oz your choice (excludes 18-oz)

Top Tip: use ‘your choice’ on price point offers that have more than 1 item

For all coupon types, this would look something like this:
Step 1: $1 off Any 2
Step 2: $1 off Any 2 Product A
Step 3: $1 off Any 2 Product A 14-22-oz (excludes 18-oz)

Top Tip:  Do not include any other detail in the Offer Text field as that will delay the review process with Publix.  If you need to provide additional detail, please utilize the comment bo

If you have left your tab open, your internet disconnected or there were other glitches in the matrix, your session may expire which can cause errors as your browser tries to “remember” the pages.

Steps to take to resolve issues with saving and submitting:

  1. Close the tab with the Portal. Open a new tab and log in. Try again!
  2. Clear your browser cache. Please note that you will want to choose the option to only clear the last hour or 24 hours or many of your other site passwords will not be saved. Open a new tab and log in. Try again!
  3. Restart your browser or computer. Open a new tab and log in. Try again!

You will be taken to an order confirmation page, you will receive an order confirmation email and the status on your offer will show as “Pending Buyer Review”.

The status of your order is always shown in your dashboard. Sending communications outside of the portal will have no impact on timing of your review. All communications should be through the portal via comments.

Once you start an order, it will be saved periodically throughout the process of creating the order. Please note that every single step does not necessarily save, so the best place to pause if you have to take a break is after clicking one of the “Save & Continue” buttons that happen throughout the process. This is especially important while working in the “Order Details” section. Proceed to the “upload art” section to ensure that all work is saved. 

Please note that leaving your browser open and returning another day or after your computer is asleep or disconnected from the internet will cause errors in the system. If you are returning to an order after a time away from your computer, it is best to refresh your browser before continuing work.

How long it takes to create an order will depend on: (1) if you are duplicating an old offer, (2) how many UPCs you have to add in and how well those UPCs are organized, (3) how many offers are in your order. In the beginning, please allocate a minimum of 15 minutes to creating a simple Price Point offer. As you adapt to the new system, you may find you are able to complete an order within a matter of minutes.

No, when you hit the submit button an order notice is sent to your buyer and your order will appear in their dashboard for review

No. Simply click on the “UPLOAD MULTIPLE UPCS” link. There is a UPC template spreadsheet that can be used to ensure that UPCs are correctly added to the database. Please download the template and retain all columns (Walmart Price is optional and can be left blank if not applicable).

If you are repeating an offer that you previously ran in the Extra Savings flyer, check your historical offers. If it is in your dashboard, you will be able to download the UPC spreadsheet, add or delete any UPCs and use that spreadsheet for your new offer.

Promopoint has made every effort to bring historical offers for the last three years into the new system. Those will be on your dashboard. You can easily locate an order by scrolling to a date or using Ctrl+F and putting in a keyword. Once you find the order, you can click “View” to see the details of the offer.

Yes, but you can only do so if you are not making ANY changes to your offer.

  1. Create a new order.
  2. Choose your placement options and brand enhancements.
  3. Once you get to the offers section in “How do you want to build your offer?” choose “Duplicate Offer by Date”
  4. You will not be able to make changes. Proceed through the next prompts and submit your offer
  1. In your dashboard, find the offer you want to use.
  2. Click “view”
  3. Under the Offer you want to use, click the “Download UPCs” button.
  4. Make any changes to the CSV with UPCs
  5. Create a new order by clicking “Create Order”. This will open a new tab so that you can click back to the dashboard and see any info you need about old orders.
  6. Go through all the placement prompts.
  7. In the “How do you want to build your offer?” choose “UPC Database.” There you will be given the option to upload the UPC CSV.
  8. Upload the CSV.
  9. Proceed with the rest of the prompts and submit your offer.

Promopoint will be able to report data on the performance of UPCs that are 12 digits. 10 and 11 digit UPCs are accepted by the system but Promopoint will not report any performance data.

Note: Performance reporting is not a component of participation, only theme participation and periodic anaylses are performed.

Unfortunately, offers cannot be submitted outside of the submission deadline. Please reach out to Lee Smith @promopoint to discuss opportunities.

If an order is in draft or within the submission window, you will have the option on the Dashboard to delete it. If it is outside the submission deadline, simply click into the order and comment that you would like to cancel the order. The order will then be denied and archived.

If your order was denied, you will have been supplied a reason on the order itself. It is best to refer to the denied order and note any comments to make sure that you are fully informed and can submit future orders without issue.

If your order was denied but you are approved to make adjustments and resubmit within the submission period, you can simply “Create New Order” and fill out all the revised information. If you are using the same UPCs, you can simply download the UPC sheet from the denied order to save time. 

Price Point & Coupon: Price Points and Coupons are only available to be submitted by a single supplier.

Quarter, Half & Full Page: Ads can be shared by suppliers within the same Parent Company. At this time, Agencies may not participate in Shared orders. The suppliers must communicate outside of the portal so that they do not submit duplicate information. Suppliers may then create an order and enter only their portion of the ad.

It is a best practice to submit final artwork when submitting an order. However, we understand that your agency may not have supplied the artwork by the submission deadline. You will have 7 business days from the time of your submission to attach artwork to any file. To add artwork, return to the order on the dashboard and attach a file using the comment feature.

If your order is still within the submission period, simply find your order on the dashboard, click “Edit” > “Art” and upload your artwork.

Once your order is out of the submission period, find your order on the dashboard, click “View”, scroll down to your offer, click “Edit” > “Art” and upload your artwork.

The product must have a UPC that was created in the last 6 months. It also must be pictured in the order in order for the “New” icon to appear.

Note: only the new item(s) can be pictured.

Historical offers that were supplied to Promopoint with complete lists of UPCs and Buyers were processed and uploaded. Historical offers that were missing data were not uploaded.

As part of building any order, you can assign a billing contact name and email address. That contact will receive an email with the order details. Promopoint will then send the invoice to the main contact and the billing contact upon final approval of the order. Billing question? Ask here: [email protected]

Our highly targeted digital media packages can make your brand stand out and reach a wider audience. There are package options available in the portal within the Placement Option section when you create an order. Learn more about our packages here.

If you are unable to find the answers to your inquiries above, please submit a formal ticket for further assistance.

Submit a Ticket

Glossary

The price that will be charged to the customer when they take advantage of the offer.

A unique name or identifier for a line of products.

These are optional packages that can be added to any order on the Publix Extra Savings Portal to reach Publix shoppers digitally through digital banner ads or partnerships with social media influencers.

A field in the submission and approval process that allows all parties involved in the process to communicate with each other. All comments are time-stamped for record-keeping purposes. All communications should be made using the comment field.

The page on the Publix Extra Savings Portal that allows users to view, edit, and research orders and offers.

A previously submitted offer that was fully approved through the PromoPoint system.

The collection of data (including text, price, advertised price, and UPCs) that describes a deal that shoppers can take advantage of.

The text for your offer should consist of three elements: [advertised price] + [product name] + [product size]. The structure of your advertised price will vary depending on your placement option.

An order on the Publix Extra Savings Portal consists of the dates, placement options, brand enhancement options, offers, and artwork that make up a single placement in an Extra Savings flyer. This could be a simple price point or coupon, or it could be a quarter, half, or full page that contains multiple offers in one advertising spot.

The company that owns the brand that is being featured in an offer.

These are date options, themed pages, and brand enhancements that are chosen as part of any order.

The Publix code is a unique 12-digit number that identifies a specific product and is used to do performance reporting.

This is a period of time, such as Thanksgiving, that Publix has designated as important enough to have a themed page. Suppliers may choose to place their offers within these themed pages.

The date that a particular Extra Savings flyer appears in stores.

An order that includes multiple suppliers. This should be designated at the beginning of the order process so that PromoPoint can properly group shared orders together.

The period of time during which suppliers can create an order for placing offers and ads in a particular Extra Savings flyer. Orders submitted outside of the submission period are not allowed.

A themed page is a page or spread in the Extra Savings flyer that highlights a set of products related to a theme or seasonal event. Suppliers may opt to have relevant offers featured on these pages for an additional cost.

A UPC, or Universal Product Code, is a unique 12-digit number that is assigned to a specific product.

The database within the Publix Extra Savings Portal that documents any UPCs that have been used historically and any data that is associated with them.